Shipping policy
Last updated: September 25, 2026
This Shipping & Delivery Policy explains how Aloha HiViz prepares and ships orders placed through alohahiviz.com.
Order handling
- Stock items: prepared to ship by the next business day.
- Personalized or custom-printed items: prepared to ship within 5–7 business days.
Business days exclude weekends and holidays. If an order contains both stock and customized items, the order may follow the longer preparation time.
Shipping rates and delivery estimates
As an ongoing delivery benefit, free standard shipping is available on eligible U.S. orders of $100 or more where the rate appears at checkout. It is not a limited-time promotion. The merchandise subtotal is evaluated after discounts and before taxes. Oversized items, expedited services, and destinations outside the contiguous United States may be excluded. Checkout is the final source of available services, charges, and estimated delivery dates.
Delivery estimates begin after the order is handed to the carrier. Carrier delays, severe weather, and incomplete or incorrect addresses can affect delivery.
Order tracking
When tracking is available, we send it to the email address used at checkout. You can also sign in to your customer account to review your orders. Carrier tracking can take time to update after shipment.
Address changes
Review the delivery address before submitting your order. To request a change or cancellation, email us within 6 hours of ordering. We cannot guarantee changes after production or fulfillment has begun.
Delivery problems
If an order arrives damaged or incorrect, or tracking shows a delivery problem, email us with your order number and delivery address. Photos of the package and item may help us resolve a damage or incorrect-item claim.
Contact
Email cs@alohahiviz.com or call 1-888-887-9839. Support hours are Monday–Saturday, 9 AM–5 PM (GMT+7).
Aloha HiViz
2502 Solitude Lane
Deer Park, TX 77536
United States