• Refund policy

Refund policy

Last updated: September 25, 2026

We want you to be satisfied with your Aloha HiViz order. This policy explains return eligibility, replacements, and refund processing.

Returns

Eligible items may be returned within 30 days after delivery.

To start a return, email cs@alohahiviz.com or use our contact form. Include your order number, the item you want to return, and the reason for the return. Please contact us before sending anything so we can confirm eligibility and provide return instructions.

Approved returns are sent to:

Aloha HiViz
2502 Solitude Lane
Deer Park, TX 77536
United States

Return eligibility

  • Items must be in their original condition and packaging.
  • Customized or personalized products cannot be returned unless they are defective, damaged, incorrect, or significantly different from what was ordered.
  • Items purchased during a sale or promotion are not eligible for a return or refund.

Shipping charges

For an approved defective, damaged, or incorrect-item claim, we will provide a replacement at no additional cost and send the appropriate instructions. For other eligible returns, including a return because of fit, size selection, preference, or a change of mind, the customer is responsible for return-shipping costs. Our team will confirm the return method and destination before you send the item. Original shipping charges are not refundable unless we approve a defective, damaged, or incorrect-item claim.

Replacements

If an item arrives defective, damaged, incorrect, or significantly different from what was ordered, we will offer a replacement at no additional cost when the claim is approved.

To request a replacement, email cs@alohahiviz.com or use our contact form and include:

  • Your order number.
  • Photos or video showing the defective, damaged, or incorrect item.
  • Detailed images for a printing error.
  • A measuring tape in the photo for a size or placement issue.
  • A photo of the package and shipping label for a missing-item claim.
  • Your full delivery address and contact number.

Our team will review the request and confirm the available resolution. Personalized replacement items are typically prepared within 3–5 business days before shipment.

Refunds

If a return or claim is approved and a refund is warranted, the refund is sent to the original payment method.

  • Refunds are available for eligible items returned within 30 days after delivery and for approved claims where a replacement is not practical.
  • A partial refund that excludes original shipping charges may be offered in a case not otherwise covered above.
  • Items purchased during a sale or promotion are not eligible for a refund.

Refund processing time

After a refund is approved and issued, allow 3–5 business days for PayPal or 7–10 business days for a credit card. Your bank or payment provider controls the final posting time.

Color variation

A slight color difference of up to 10% between product images and the delivered item can occur because of lighting and display settings and is not considered a defect.

Contact

For questions about a return, replacement, or refund, email cs@alohahiviz.com, call 1-888-887-9839, or use our contact form. Support hours are Monday–Saturday, 9 AM–5 PM (GMT+7).