Frequently Asked Questions
Quick answers about Aloha HiViz orders, sizing, customization, shipping, and returns.
Orders and shipping
How quickly will my order ship?
Stock items are prepared to ship by the next business day. Personalized or custom-printed items are prepared to ship within 5–7 business days. Delivery estimates and available services are shown at checkout.
Do you offer free shipping?
As an ongoing delivery benefit, free standard shipping is available on eligible U.S. orders of $100 or more where the rate appears at checkout. It is not a limited-time promotion. The merchandise subtotal is evaluated after discounts and before taxes. Oversized items, expedited services, and destinations outside the contiguous United States may be excluded. Checkout shows the final available service and charge before payment.
How do I track my order?
Use the tracking link in your shipping confirmation email or sign in to your customer account. See our Order Tracking help page if you need assistance.
Can I change or cancel an order?
Email cs@alohahiviz.com within 6 hours of ordering. We cannot guarantee a change or cancellation after production or fulfillment has begun.
Sizing and products
Where can I find the size chart?
Measurements vary by garment. On a product page, choose Size guide beside the Size selector. The product-specific chart takes priority. See our Size Guide for the Hawaiian shirt measurements and measuring instructions.
Does every item meet the same safety standard?
No single specification should be assumed for every style. If your jobsite requires a particular fabric, tape, or certification, contact us before ordering and include the product link. We will provide the exact specification available for that style.
Can you add a company logo, name, or crew design?
Personalization options appear on eligible product pages. For crew pricing, logo placement, and an artwork proof, email cs@alohahiviz.com with the subject Crew quote request.
Returns and support
What is the return window?
Eligible items can be returned within 30 days of delivery in their original condition and packaging. Personalized products cannot be returned unless they are defective, damaged, or significantly different from the order. Sale and promotional items are not eligible. Read the complete Return & Refund Policy before starting a return.
How do I contact Aloha HiViz?
Email cs@alohahiviz.com or call 1-888-887-9839. Support hours are Monday–Saturday, 9 AM–5 PM (GMT+7).